Customer Support

SUPPORT FAQ: 

  • Orders are processed and shipped within 2-3 business days.
  • We accept returns & exchanges up to 10 business days after the date of delivery. 
  • We ship using USPS First Class Mail and DHL Global Mail.
  • Domestic orders usually take 5-10 business days for delivery.
  • We do ship internationally via USPS and DHL.
  • International shipping costs range from roughly $6-$50 USD.
  • International orders typically take 7-21 business days for delivery.
  • International orders may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance are the responsibility of the recipient; ERB Shop has no control over these fees.

Click here for our Customer Support Center

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